Support

This page explains how to get help with ARCH clusters, where to find training, and how to open a ticket.

Open a Ticket

For support, email:

• arch@jhu.edu for help with any ARCH cluster (Skipjack or Rockfish)

Please include:

• Your cluster username and allocation (if applicable)

• Job ID(s), commands run, and any relevant error messages

• Screenshots or outputs if applicable

• Any steps you’ve tried to resolve the issue

User Survey

To help us improve our services, please take a moment to complete our user survey:

• User Survey

Software and Feature Requests

For requests related to software installations or new features, please use the following form:

• Software Request Form

Training & Workshops

ARCH hosts training sessions throughout the year on a variety of cluster-related topics:

• JupyterLab, Slurm, Open OnDemand

• HPC workflows, containers, Python/AI, and more

Most sessions are conducted over Zoom, with some in-person workshops.

• In-person attendees: Please bring a laptop.

• Register and view the schedule: here